How to connect and manage printers in the Rewaa Cashier app

Learn how to connect printers to a device running Android, assign receipts to each printer, and manage automatic printing.

The multiple printers feature allows you to automatically send order tickets (kitchen invoices) to kitchen sections according to your setup and assign the appropriate receipts to them.

#Before Starting

Make sure you have the following requirements:

1. Download the Rewaa Cashier app on a device running Android.

2. Connect the printers in one of the following ways:

• LAN: Connect the printer to the internet router via a network cable.

• USB: Connect the printer directly to the cashier device via a USB cable.

#Supported Printers

#Connecting Printers

You can connect printers through the printers list in the app. If the network-connected printer does not appear in the list, you can add it manually using the IP address.

#First: Connecting Printers (Automatically)

1. Make sure the printer is connected to the internet router via LAN or to the cashier device via USB.

2. Open the Rewaa Cashier app.

3. Go to Sales Box > Sales Screen.

4. Click on "Printers".

5. Select the printer you want to connect.

6. Select the receipts you want to print from this printer and the number of copies required, then click "Next".

7. Enter a suitable name for the printer, then click "Next".

8. After the connection is successfully completed, click "OK".

9. Click "Test" to try the printer and ensure it is working.

ℹ️ Note: The receipts previously added via the Rewaa platform (browser) appear in the app. Adding new receipts through the Rewaa Cashier app will be supported in upcoming updates.

#Second: Manually Connecting the Printer Using the IP Address

If the printer does not appear in the printers list, you can connect it via IP:

Step One: Obtaining the IP Address

1. Make sure there is paper in the printer.

2. Restart the printer.

3. Press and hold the (Feed) button located at the paper exit, or press it 3 consecutive times.

4. A paper containing the printer's data will be printed, and you will find the IP address among the data.

ℹ️ Note: The IP address consists of a series of numbers separated by dots, such as: 192.168.0.100.

Step Two: Adding the Printer to the App

1. Open the Rewaa Cashier app.

2. Go to Sales Box > Sales Screen.

3. Click on "Printers".

4. Click on "Add Printer Manually".

5. Select the printer you want to connect, then click "Next".

6. Enter the IP address you obtained from the printer's data, then click "Next".

7. Once the printer is recognized, click "Next".

8. Select the receipts you want to print from this printer and the number of copies required, then click "Next".

9. Enter a suitable name for the printer, then click "Next".

10. After the connection is successfully completed, click "OK".

11. Click "Test" to try the printer and ensure it is working.

#Managing Automatic Printing of Invoices

Automatic printing is a feature that allows you to print the sales invoice and kitchen tickets immediately after completing the sale, without the need to press the print button manually, which helps speed up the sales process.

This feature is activated immediately after connecting and setting up the printer.

#Disabling Automatic Printing

If you prefer to print invoices manually, you can disable the feature by following these steps:

1. Click on "Printers".

2. Click on "Print Invoices Automatically".

3. Deactivate the "Print Invoices Automatically" option.

4. You can now return to the sales box and print invoices manually.

ℹ️ Note: The automatic printing setting applies to all printers connected to the device; the feature cannot be enabled or disabled for just one printer.

#FAQs

1. Do I need to reconnect the printers every time I log in?
   No, you do not need to reconnect the printers unless you clear the app's storage data.
   

2. How can I change the receipts or increase the number of copies?
   By clicking on the printers option > select the printer name > specify the receipt and the appropriate number of copies and complete the remaining steps.

3. Can I connect more than one Android device to the same printer?
   Yes, you can.

4. Do the printer and the Android device need to be within the Wi-Fi router's range to ensure printing works?
   Yes, the printer and the device must be connected to the same Wi-Fi router and within its coverage range to ensure continuous connection and complete the printing process.
   ℹ️ Note: The router's coverage range varies based on its specifications. You can check your router's manual for the exact range.

5. Can I use the multiple printers feature on iOS or Windows devices?
   No, the multiple printers feature is supported only on devices running Android.
   

6. What should I do if the printer stops working or the connection is lost when using the Rewaa Cashier app?

   The steps to check differ depending on the printer connection method:

   If the printer is connected to the internet router via LAN:

   1. Make sure there is paper in the printer.

   2. Ensure the network cable (LAN) is correctly connected between the printer and the router.

   3. Check the color of the network port light on the printer (green and orange).

   4. Ensure the cashier device is connected to the same network as the printer.

• If the printer is connected to the cashier device via USB:

  1. Make sure there is paper in the printer.

  2. Ensure the USB cable is correctly connected between the printer and the cashier device.

  3. Ensure the printer is turned on.

  After checking the above points:

  Click on the "Connect" option. The printer will reconnect directly without needing to repeat the connection steps, as its settings are previously saved.

  ℹ️ Note: If the problem persists: You can contact the technical support team via live chat through the app, or call the toll-free number 8001244020.

7. How many printers can I connect to the device?
   There is no specific limit to the number of printers; you can add all the printers you have.
   

8. I want to disable automatic printing but the option does not appear?
   Make sure to update the app through the (Google Play) store.

9. Can I connect an external printer with the Sunmi V2s device?

   Yes, you can. First, make sure the Sunmi device and the printer are connected to the same internet network, then follow these steps:

   1. Click on "More" from the main menu at the bottom of the screen.

   2. Select "Printers".

   3. Complete the connection steps outlined in this article.

10. Can I disable the internal printer of the Sunmi device and use only the external printer?
    Yes, you can.

    1. Click on "More" from the main menu at the bottom of the screen.

    2. Select "Printers".

    3. Click on the internal printer you want to disable.

    4. Select "Disconnect".