How to integrate food delivery apps with the Riway platform

The Riwaa platform supports connecting food delivery apps via the Grubtech platform, allowing you to receive and manage orders from the cashier screen after installing the Riwaa Orders app.

ℹ️ Note: When you install the Riwaa Orders app, the training team from the Grubtech platform will contact you to complete the connection process and explain how to use it. This article outlines the steps if you wish to complete the connection yourself.

#What is the Riwaa Orders app?

It is an app that connects food delivery applications with the Riwaa platform, helping you receive orders directly on the cashier screen without the need to enter them manually.

#What are food delivery apps?

They are electronic platforms that enable customers to order food and drinks from restaurants and cafes, etc., such as HungerStation, Jahez, Keeta, Ninja, and others.

#What is the Grubtech platform?

It is an intermediary platform that connects food delivery apps with points of sale like Riwaa, synchronizing products and orders and sending them directly to the cashier screen without the need to connect each app separately.

#Requirements for installing the Riwaa Orders app

Before starting the connection process, ensure the following requirements are met:

• Subscription to the Riwaa platform includes the app connection with delivery apps.

• Signed agreements with delivery apps (such as HungerStation, Jahez, etc.).

ℹ️ Note: Agreements are signed with the delivery companies themselves, not through Riwaa.

#Instructions before starting the installation process

#System and connection requirements:

1. The feature is designed for the restaurant and cafe sector.

2. It works on cashier devices with Android system only.

3. The connection is made through the platform (browser).

4. The Riwaa platform is the primary source of inventory; any sale or return operation directly affects the inventory.

#Product and menu preparation requirements:

1. Ensure products with their prices are added to the Riwaa inventory; products will be synchronized with the Grubtech platform.

2. Ensure there is an Excel file containing the delivery apps' requirements to display the menu:

   1. Product names in Arabic or English.

   2. Category names in Arabic or English.

   3. Product descriptions in Arabic or English.

   4. Product prices for each delivery app you want to connect with.

   5. Calories for each product.

   6. Working hours for each menu (e.g., breakfast, lunch, dinner).

3. Ensure a file containing product images is prepared.

#How is the connection process done?

The connection process goes through the following stages:

• Adding products in the Riwaa platform.

• Installing the Riwaa Orders app from within the platform.

• Configuring sales settings and specifying the branch.

• Synchronizing products between Riwaa and the Grubtech platform.

• Receiving orders on the cashier screen.

#Steps to connect the Riwaa platform with the Grubtech platform

1. Access the Orders app

1. Go to Apps > Available Apps > (Orders) App.

2. Subscription or installation

1. If the app is outside your subscription package:

   Click on Buy > Contact Sales > Contact the sales team.

   One of our staff will contact you to clarify subscription details.

2. If the app is within your subscription package:

   Click on Install > Continue.

3. Configure sales settings

• Sales when the quantity runs out or when the quantity becomes zero.

⚠️ Note:

• This setting is activated by default to facilitate sales; you can turn it off according to your work mechanism.

• Activating this option may result in a negative balance in the inventory until the product is restocked.

• If this option is turned off, orders containing products without sufficient inventory will be automatically rejected.

• After finishing, click "Next."

4. Link the branch and enter Grubtech data

1. Specify the branch(es) required to be linked with the Grubtech platform.

2. Enter the Location ID for each branch from the Grubtech platform.

   ℹ️ To obtain the ID:

   • Log in to the GrubTech platform.

   • Go to Account Settings > Locations.

   • Copy the Location ID from the last part of the page URL.

   Example:

   https://grubcenter.grubtech.io/account-settings/locations/691da88abd47626e1fff74bf

3. Paste the ID in the required field in the Riwaa platform.

4. Click on "Check Connection."

5. Wait a moment, the two platforms will be linked together.

5. Synchronize products

1. The product synchronization process starts automatically with the Grubtech platform… please wait!

   ⚠️ Note: Do not close the page until the synchronization process is completely finished.

2. Once the connection and synchronization are complete, the app appears under Apps > My Apps.

#After completing the connection

Orders will start arriving; to know how to receive and manage them from the cashier screen, click here.

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#Frequently Asked Questions

1. Are there fees for connecting the Riwaa platform with delivery apps?

   Yes, fees vary according to the subscription package. For details, you can contact us via direct chats from within the platform.

2. When do I start receiving orders from delivery apps?

   You start receiving orders after completing the account setup:

   • If you are already subscribed to delivery apps:

     The account setup takes 1 to 3 business days.

   • If you do not have a subscription to delivery apps:

     The approval from the delivery app takes 1 to 3 business days, then the account setup takes an additional 1 to 3 business days.

3. Are there specific food delivery apps for connection?

   There are no specific apps; you can connect with any delivery app that provides the service via the Grubtech platform.