How to manage delivery app orders in Riwaa cashier

Once your menu is published on delivery apps, you can start receiving delivery orders on the Riwaa platform. Orders will arrive at the cashier screen, and you can manage them with ease.

#Order Arrival Mechanism

When an order arrives, a window will appear at the top of the screen to notify you of a new order from one of the delivery apps.

#How to Accept Orders

• Click on "Orders" on the cashier screen.

• Click on "Accept and Send to Kitchen."

• Orders are sent directly to the kitchen, and the order information is printed at the cashier's printer, then the order status changes to accepted.

• Click on "Complete Order," then proceed to receive the rest of the orders.

ℹ️ Note: The order is automatically accepted after 5 minutes if you do not accept or reject it.

#Rejecting Orders

#When is an Order Rejected?

• If the product is not available in Riwaa's inventory (added only on the delivery app).

• If the product quantity is out of stock in Riwaa's inventory and you have not activated the option to sell when the quantity is 0 or less.

#How to Reject Orders

• Automatic rejection:

  If there is a reason that necessitates rejecting the order, it will be automatically rejected.

• Manual rejection:

  • Click on "View Orders."

  • Click on the reject order icon "X."

  • Click on "Cancel Order."

  • Complete receiving the rest of the new orders.

#Order Statuses

• Pending: A new order that has not been accepted yet.

• Accepted: The order is being prepared in the kitchen.

• Ready for Delivery: The kitchen has finished preparing the order and it is waiting to be handed over to the delivery representative.

• Completed: The representative has received the order and is out for delivery.

• Rejected: The order has been rejected automatically or manually.

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#Frequently Asked Questions

1. How do I know if the sales register is receiving delivery orders?

   The "Orders" icon will appear at the top of the cashier screen when the connection is activated.

2. Can I use more than one sales register to receive delivery orders?

   Yes, you can add more than one sales register in the same branch and receive delivery apps through them.

   ℹ️ The connection is made at the branch level, not the registers.

3. Do the prices added appear in Riwaa's inventory or in the delivery app?

   The added prices appear in the delivery app, not in Riwaa's inventory.

4. When the product quantity runs out from the inventory, can I add the quantity and it reflects directly on the cashier screen?

   Yes, when you add the quantity in Riwaa's inventory, it will reflect directly on the cashier screen.

5. Can I go back to the order list again?

   Yes, click on "Orders." All orders will appear.

6. Why don't delivery orders appear on the cashier screen?

   Orders may not appear in the following two cases:

   1. The connection activation is not complete: The activation process takes 1 to 3 business days.

   2. You opened a sales register in another branch that is not connected with the delivery apps.

   If the problem persists, contact us through the live chat within the platform or app.

7. Are there customized reports available for delivery app orders?

   Currently, there are no customized reports available for delivery app sales, but you can refer to the general reports and benefit from them.