How to receive and manage digital menu orders

Learn how to receive and manage customer orders through the digital menu using the Rewaa Cashier app.

#ℹ️ Information Before Starting

• The "Receive orders from menu" option must be enabled to allow customers to add products to the cart and send orders.

#Placing an Order from the Digital Menu (For the Customer)

1. Open the menu through the link or QR code.

2. Choose the desired product.

3. Select additional options for the product, if any.

4. Specify the quantity, then click on "Add to Cart."

5. Repeat the steps to add other products.

6. Open the shopping cart from the 🛒 icon.

7. Click on "Proceed to Checkout."

8. Enter your name and mobile number.

9. Click on "Confirm Order."

ℹ️ Note:

• The mobile number must be entered using English digits to complete the order.

• The order amount is paid at the cashier.

#Order Tracking

After confirming the order, the order details page appears, and the customer can click on "Track Order" to monitor its status.

ℹ️ Note: The order status changes when updated from the Rewaa Cashier app. Refresh the page to display the latest order status.

#Managing the Order from the Rewaa Cashier App

1. Open the "Orders" screen in the Rewaa Cashier app.

2. Review the order details.

3. Click on "Accept and Send to Kitchen."

4. Update the order status according to its preparation stage.

#Order Statuses

Pending: A new order that has not been accepted yet.

• Accepted: The order has been accepted and is being prepared.

• Ready for Delivery: The order is fully prepared and ready for the customer to pick up.

• Completed: The order has been delivered to the customer.

• Rejected: The order has been rejected.

ℹ️ Note: The Rewaa logo appears on orders coming from the digital menu, helping you distinguish them from orders coming from other delivery apps.

#FAQs

1. Does the customer need to download an app to send the order?

   No, the customer can open the menu from the browser using the link or QR code and send the order directly.