The Riwaa platform allows you to send sales invoices to the customer's WhatsApp as a PDF file automatically after issuance, to keep it as an electronic copy and to facilitate reference when needed.
Important Information
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Ensure that the customer's mobile number is added to their data before issuing the invoice.
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When the option to send invoices to WhatsApp is enabled, sales invoices are automatically sent to the customer upon issuance.
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Invoices are sent from Riwaa's official account on WhatsApp, not from the merchant's number.
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The message sending service is a paid service.
How to Activate WhatsApp Messages
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From Sales and Customers > Sales Settings.
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Choose "Sales".
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Enable the "Activate WhatsApp Messages" option.
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Click "Save"
Sales Invoice Sending Mechanism
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Go to the Point of Sale.
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Issue the invoice with the usual steps.
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Choose the customer's name and click Pay.
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The invoice is automatically sent as a PDF file to the customer's WhatsApp.
Frequently Asked Questions
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Can I resend the invoice to the customer if they did not receive it?
No, you cannot.
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Can I send purchase invoices to the customer's WhatsApp?
No, this service is available for sales invoices only.
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What is the subscription package price for the WhatsApp messaging service?
480 SAR annually "excluding tax" includes 500 messages per month (6000 annually).
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Are remaining messages carried over to the next month?
No, remaining messages are not carried over to the next month.
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Is it necessary to install the WhatsApp application on the cashier device?
No, it is not necessary.
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Can I specify a certain sales box and one branch to activate this service?
No, when the service is activated, it is activated on the entire account.
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Can I specify certain customers to send invoices to?
No, invoices are sent automatically to any customer whose mobile number is added to the platform.
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Can I know the number of remaining invoices that can be sent?
Yes, through the My Subscription page.