How to use Rewaa's e-payment link feature

Learn how to activate the feature, create links, use them by customers, and complete the payment process electronically.

The Rewaa Links feature allows you to collect the value of the quotation or your sales invoices remotely, so the customer receives the payment link on their mobile and pays using Mada, MasterCard, Visa, or Apple Pay. After completing the payment, the quotation automatically turns into a paid sales invoice, the quantities in the inventory are updated, and the amount appears in reports and the dashboard.

#Information Before Starting

• All invoices issued after payment via the link are compliant with the requirements of the Zakat, Tax and Customs Authority (ZATCA) and are treated like any invoice issued directly from the platform.

• The Rewaa Links feature requires verification of the merchant's data by uploading the required documents. Go to Sales and Customers > Cash Registers > Quotations List, and choose to complete the verification now.

• The Rewaa Links feature is available for free, and processing fees are applied to payment transactions according to the payment method: Mada: 1%, other payment methods: 2.2%. These fees appear when reviewing the transaction.
  

#Activating the Rewaa Links Feature

1. Go to Sales and Customers > Sales Settings > Sales.

2. Activate the "Quotation" option and click "Save".

3. Go to Points of Sale > Cash Registers.

4. Click on "Settings" for the desired cash register.

5. Click on "Payment Methods".

6. Activate the "Rewaa Link" option under electronic payments.

7. Click "Save Changes".

ℹ️ Note: The feature must be activated independently for each register.

#Verifying Merchant Data

1. Go to Sales and Customers > Points of Sale.

2. Click on "Quotations List".

3. Click on "Complete Verification Now" from the alert bar at the top of the screen.

4. Add the required data and click "Submit".

ℹ️ Note: You can use payment links with limited amounts until data verification is complete.

#Creating and Sending the Payment Link to the Customer

1. Go to Sales and Customers > Points of Sale.

2. Open the cash register and add products on the sales screen.

3. Click on "Quotation" next to the payment option.

4. Enter the required data.

5. Add the customer to whom you want to send the payment link.

6. Activate the "Send as Payment Link" option.

7. Click "Create Quote".

8. The payment link is sent to the customer via text message.

ℹ️ Note: The link cannot be resent to the customer. However, the cashier can copy it from the quote details, or manually convert the quote to an invoice when needed.

#Customer Payment via the Link

When the customer receives the payment link, they open it, choose the appropriate payment method, and complete the payment steps.

#After Completing the Payment

• The quotation automatically turns into a paid sales invoice.

• The quantities in the inventory are updated.

• The amount appears in reports and the dashboard.

• The amount is transferred to your bank account every 24 hours.

You can track paid invoices via Rewaa Links from sales invoices and view their details from the sales report by payment methods. In case of payment failure, the quotation remains open, and the customer can try to pay again, without any impact on the inventory or reports.

#Payment Link States

You can track the status of the payment link from the quotations list. Click on "Customize Columns", then activate the "Payment Link" option.

Link states:

• No link: No payment link was sent for the quotation.

• Link Sent: The payment link has been sent to the customer.

• Expired: The payment link has expired.

• Paid: The customer completed the payment successfully.

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#FAQs

1. Does the link have a specific expiration period?

   Yes, the link expires within 48 hours. If the expiration occurs without completing the payment, the quotation status is automatically updated to "Expired".

2. Can the amount be refunded to the customer via Rewaa Links?

   Currently, refunds are done using other payment methods in Rewaa, except for Rewaa Links. Refunds through the customer's bank will be supported in a future phase.

3. Can the amount be partially paid through the link?

   This is not currently possible; the feature supports full payment and does not support partial payment.