How to activate Riway Pay and track your order status

Through the Riwaa Pay card in the setup center, you can upload the required documents and track the stages of activating your account until it is ready to receive electronic payments.

#Accessing the Riwaa Pay Card

• From the setup center, click on Riwaa Pay.

#Steps to Activate Riwaa Pay

1. Upload the required documents.

2. Confirm the submission of the request.

3. Wait for approval and acceptance.

4. Track the status of the request.

5. Activation complete.

#Step One: Upload Documents

1. Click on the Riwaa Pay card.

2. Select the type of your establishment.

3. Attach the required documents:

   • Unified establishment number file (mandatory): Starts with the number 7 and consists of 10 digits.

   • IBAN certificate issued by the bank, must include the bank's stamp (mandatory).

   • Commercial license file issued by the Baladi platform (optional).

   ℹ️ Note: Accepted file formats are PDF, JPEG, or PNG, with a maximum of 10 MB per file.

4. Enter the required data:

   • Owner's ID (mandatory): Starts with the number 1 and consists of 10 fields.

   • Owner's mobile number linked to Absher (mandatory): Starts with the number 5 and consists of 9 fields.

   • Establishment's national address (mandatory): 4 letters and 4 numbers, e.g., RJDK3454.

   • Tax number (optional): Starts with the number 3 and consists of 15 fields.

   • Email (mandatory): A valid email address.

5. Check the confirmation option: (I confirm that the attached documents match the registered owner's name or establishment name).

6. Click on confirm request.

   ⚠️ Note: The request will be rejected by the Saudi Central Bank if there is any discrepancy.

#Step Two: Confirm Submission of Request

A Geidea (payment solutions company) employee will contact you to confirm the submission of the request as soon as possible.

#Step Three: Awaiting Approval

The request is under review by Geidea. You will be notified when the request is accepted.

ℹ️ Review time is 3 to 5 business days.

#Step Four: Activation

Your account with Geidea has been activated, and you can now receive payments.

ℹ️ To learn how to set up Riwaa Pay, watch the videos attached within the app.

#Additional Cases:

• Update Required: Some data was rejected, please wait for a Geidea employee to contact you for updates.

• Request Rejected: We were unable to create an account with Geidea due to a financial commitment with another entity (payment solutions or bank).

• Awaiting Invoice Issuance: Your package includes Riwaa Pay, but the Riwaa Pay invoice has not been issued. Please request the issuance of a Riwaa Pay invoice from a Riwaa sales employee or your account manager by contacting them through direct chats from within the platform.

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#Frequently Asked Questions

1. Who will contact me to confirm the request?

   A Geidea employee will contact you, as they are the entity where your account is created.

2. I received a "Update Required" status, what should I do?

   Wait for a Geidea employee to contact you to update the required data.

3. What if the documents' data does not match the owner's or establishment's name?

   The request may be rejected if the documents' data does not match the registered owner's or establishment's name, so make sure the data is correct before confirming the request.

4. I received a message that my package includes Riwaa Pay but the invoice was not issued, what should I do?

   Contact the Riwaa team via direct chat to request the issuance of a Riwaa Pay invoice so you can start the activation steps.

5. What do I need to prepare before uploading the documents?

   Prepare the unified national number, IBAN certificate, owner's ID, owner's mobile number linked to Absher, establishment's national address, and email. You can add the commercial license from Baladi and the tax number if available.