How to join training sessions and track your progress

Through the training sessions card at the setup center, you can view the available sessions, join the upcoming session when its time approaches, or set a reminder for sessions that suit you.

#What are the training sessions?

These are free training sessions via Zoom tailored to your activity, helping you and your team use Riwaa efficiently.

#To access the training sessions card

1. Open the merchant app.

2. Go to the setup center.

3. Tap on the training sessions card.

4. The sessions page will appear with the title: Join training sessions tailored to your needs.

#Sections of the training sessions card

• Upcoming training sessions: The nearest available session.

• This week's sessions: Several sessions you can choose from.

Each session shows:

• The day, date, and time.

• Session duration in minutes.

• Zoom Session.

• A tag clarifying the type of session tailored to your activity, such as: retail sessions, restaurant sessions, or service sessions.

#How to join the session

1. Upcoming training sessions:

   • As the session time approaches, the join training session button becomes active.

   • A countdown appears showing the remaining time, such as: You can join the session in...

   • You can use the copy session link button to save or share the session link.

2. This week's sessions:

   • Tap on the remind me button to receive a notification before the session time, it will change to you will be reminded.

#Completing the training

After attending the session, the status changes to attended, and you will see a message: "Everything is ready. You can rewatch the session." You can also go back to the "Rewatch training sessions" section to watch the session again.

---

#Frequently Asked Questions

1. Is my attendance counted automatically?

   Yes, your attendance is counted automatically, and the step status changes to attended after attending for 30 minutes or more.

2. I missed the session, what should I do?

   You can choose another session from the this week's sessions section, then press remind me to receive a notification before its time.

3. How do I know the session tailored for me?

   The sessions suitable for your activity appear automatically, and each session's tag clarifies its type, such as: retail sessions, restaurant sessions, or service sessions. If you are subscribed to the accounting app, they will appear as well.

4. I received a message saying "There are no training sessions now," what should I do?

   This message means there are currently no training sessions available, check back later.

5. I didn't receive the reminder, what should I do?

   Make sure you pressed the remind me button for the session you wish to attend, and that the button changed to you will be reminded.

6. Can I watch the session again?

   Yes, you can rewatch the session from the "Rewatch training sessions" section.