How to monitor the status of your devices on the Riwaa platform

Through the Devices Card in the Configuration Center, you can easily track the status of your devices and know when to receive them.

#Accessing the Devices Card

1. Open the merchant app.

2. Go to the Configuration Center.

3. Click on the Devices Card.

ℹ️ Note: The appearance of the status "Awaiting Invoice" means that the Riwaa team is working on creating the device invoice, and the status will automatically update upon issuance.

#Receiving Methods

1. Delivery.

2. Pickup from Riwaa Office.

#First Method: Delivery

Delivery Stages: In Riwaa Warehouses ← On the Way to You ← Delivered.

1. In Riwaa Warehouses: Your devices will be shipped soon, and we will update the order status on the same page.

2. On the Way to You: The devices have been shipped, the shipping company will contact you regarding delivery. You can track the shipment status through the tracking button.

3. Delivered: The devices have been delivered to you, you can now start installing and operating them.

#How to Track Your Shipment

The shipment tracking number appears when the order status reaches "On the Way to You." You can track your shipment by following these steps:

1. Open the merchant app.

2. Go to the Configuration Center.

3. Open the Devices Card.

4. Click on the Track Your Devices button.

5. You will be redirected to the shipping company’s tracking page to follow its location.

#Second Method: Pickup from Riwaa Office

Pickup Stages: Ready for Pickup ← Picked Up.

1. Ready for Pickup: You can visit the Riwaa branch shown in the app with the map and address to pick up the devices, click on the (Open Location in Google Maps) button to find the branch.

   • Main Branch: Pickup from the main office: Riyadh, Al Narjis District, Anas Bin Malik Street.

   • Olaya Branch: Riyadh, Olaya District, Olaya Street.

2. Picked Up: You have picked up your devices, you can now start installing and operating them.

#Setting Up Devices

After receiving your devices, whether via delivery or pickup, a section "Learn How to Set Up Devices" appears where you can watch the available instructional videos, such as:

• Setting up the cashier device (Android system).

• Installing and connecting the barcode label printer.

• How to install and connect a barcode reader.

• Installing and connecting the cash drawer.

---

#Frequently Asked Questions

1. How do I know my shipment tracking number?

   The "Shipment Tracking Number" appears on the Devices page when your status reaches "On the Way to You."

2. When is the device step completed?

   The step is completed after your devices are delivered or picked up from the office.

3. Where can I find the device setup videos?

   They appear after receiving your devices in the "Learn How to Set Up Devices" section.