The Riwaa platform allows you to uninstall the Salla app when needed, for example: when you need to completely rearrange products, or for any other reason that requires it. This article explains how to uninstall and the implications of doing so.
Impact of Uninstalling the Salla App from the Riwaa Platform
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Orders will no longer reach the Riwaa platform.
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Product data synchronization between the two platforms will stop.
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Upon reconnecting, quantities will be synchronized between the two platforms based on the quantity in the Riwaa platform.
⚠️ Note: We do not recommend uninstalling the app if there are new orders on the Salla platform. If necessary, you can contact the technical support team via live chat from within the platform for assistance.
Steps to Uninstall the App
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Go to Apps > Available Apps.
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Click on the Salla app.
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Click on "Uninstall."
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Choose the reason for uninstalling the app.
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Click on "Uninstall."
Frequently Asked Questions
1- Can I reinstall the Salla app after uninstalling it?
Yes, you can. To know the installation steps, click here.
2- Will the products be affected after uninstalling the Salla app?
No, the products will not be affected. Uninstalling the Salla app means stopping the receipt of orders from the Salla platform and stopping data synchronization between the two platforms.
3- When reinstalling the Salla app, will the orders that occurred during the uninstallation be received?
No, orders that occurred during the uninstallation will not be received even if the app is reinstalled (reconnection process).
4- Can I process previous order errors after uninstalling the app (unlinking the two platforms)?
No, you cannot. Processing errors requires an active link between the two platforms.
5- Where can I find previous orders when uninstalling the Salla app?
You will find the orders in Sales and Customers > Online Store Orders.
6- How do I know previous Salla sales after uninstalling it from the Riwaa platform?
Through Reports > Sales > Sales Report from Each Sales Channel. For more details about the report, click here.