How to change your account password

The password is used when logging into the platform. If you forget the main account or user account password, or need to change it, you can do so through the login page.

#Steps to Change the Password

1. Go to the main login page.

2. Click on "Forgot your password?".

3. Enter your email registered on the platform.

4. Click on "Send verification code".

5. Enter the verification code sent to your mobile or email.

6. Enter the new password and confirm it.

7. Click on "Change Password".

8. You will be redirected to the login page. Log in with your email and new password.

ℹ️Note: When changing the password, you will be automatically logged out of all devices using the same account. Other user accounts will not be affected.

#FAQs

1. Can I change the password via the Rewaa Cashier mobile app?
   Yes, you can change the password through the login page in the Rewaa Cashier app.

2. Can I change the password without the verification code?
   No, you must enter the verification code sent to your email.

3. When will the activation code arrive in the email?
   The activation code arrives immediately in the email. If you do not receive it, check the Junk mail.

4. Can I change a user password from the main account?
   No, the password is changed by following the steps outlined in this article.

5. I changed the password, but I can't log into the platform?
   Make sure you type it correctly. If the problem persists, contact technical support through live chats within the platform.

6. An employee with a user account has left the company and I can't access their email. What should I do?
   Deactivate their account by going to: Settings > General > Users > Click the three dots next to the username > Deactivate User > Deactivate.