How to change your Phone number from the platform

Learn how to change your phone number, whether you are a primary or sub-user, and the verification steps required to complete the change.

You can change your phone number directly from the Rewaa platform without the need to contact technical support. The verification steps differ depending on the type of user.

#Steps to Change Phone Number

1. Go to Settings > General > Users.

2. Click on the username.

3. Click on "Change Phone Number."

4. Enter the new phone number.

5. Click on "Continue & Send OTP."

6. The verification code is sent according to the type of user:

• Primary user: A verification code is sent to their current phone number to confirm their identity.

• Sub-user: The verification code is sent to the primary user's phone number for approval of the change.

7. Enter the verification code, then click on "Verify & Continue."

8. A verification code is sent to the new phone number.

9. Enter the verification code, then click on "Verify and Update Phone Number."

ℹ️ Note:

• If the primary user's phone number is inaccessible, you can request to send the verification code to their email.

• When changing the primary user's phone number, the phone number is automatically updated in the company information page.

#FAQs

1. I changed the phone number of a sub-user, but the verification code did not reach the new number, why?

   The verification code is first sent to the primary user's phone number for approval of the change. After entering and verifying the code, another code is sent to the new phone number for confirmation.