📢 This article explains how to set up the online store settings when connecting the Riwaa platform with the online store platform (version two). If you are using version one and need assistance, contact technical support via live chat.
When connecting with the online store platform, you need to set some settings on the Riwaa platform to ensure orders are received correctly. In this article, you will learn about the settings related to online store orders and how to configure them.
⚠️ Note: The Riwaa platform does not support currency differences, and all orders will be in Saudi Riyals.
Accessing Online Store Order Settings
-
Go to Sales and Customers > Sales Settings > Online Store Orders.
-
The settings for online store orders will appear.
-
Click the activation button in front of the required setting.
-
Click "Save."
Available Settings
Selling when Quantity > Available:
This option allows you to receive orders, complete sales, and issue invoices even if the requested quantity is greater than the available quantity in Riwaa's inventory.
When you activate this option:
-
No error notification will appear in the order.
-
It applies to new orders.
-
It does not address previous order quantity errors, which must be manually corrected.
Selling when Price < Cost
This option allows you to receive orders, complete sales, and issue invoices even if the product's selling price is less than its cost price on the Riwaa platform.
When you activate this option:
-
No error notification will appear in the order.
-
It applies to all orders and addresses previous errors related to price being less than cost.
Automatically Issuing Invoices
This option allows you to specify the stage at which invoices are automatically issued from the Riwaa platform.
-
The default stage for issuing invoices is: Ready for Shipping.
-
Automatic invoice issuance cannot be stopped, but the stage at which the invoice is issued can be specified.
-
Invoice issuance is reflected in reports, sales, and collected amounts.
⚠️ Note: After issuing the order invoice from the Riwaa platform, you will not be able to receive any modifications to the order details, such as adding a product, changing the price, or adding a discount.
🔗 For more details on issuing online store order invoices, click here.
Frequently Asked Questions
1- Can I activate the option to sell below cost or sell when the order quantity is greater than the available inventory for certain products?
No, when these options are activated, they apply to all products in orders coming from the online store and cannot be customized for a specific product.
2- Sometimes I attach free gifts or offer discounts at a price less than cost. Can I issue invoices for these orders?
Yes, this can be done by ignoring the alert and completing the order steps and issuing the invoice.
3- How do I know if the option to sell below cost is activated?
When the activation button appears in green, it means the option is activated. To stop it, click the activation button and then click save.