📢 This article explains the steps to review and track online store orders when linked with the Rewaa platform (version 2). If you are using the first version and need assistance, contact technical support via live chat.
The online store orders list enables you to access and manage all orders received from the store. In this article, you will learn about all the available options.
Accessing the Orders List
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Go to Sales and Customers > Online Store Orders.
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All orders that have been made after the integration between the two platforms will appear.
Searching for an Order
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Search for the order using: order code, order number, or customer name.
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Orders will appear based on the data you searched for.
Customizing Columns and Data
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Click on the icon on the left of the orders list.
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Check (✔️) the required data.
Filtering Data
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Click on "Filter."
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Choose the data you want to display.
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Click on "Apply."
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Orders will appear based on the data you selected.
Sorting Orders
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Click on the field (Sort by).
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Choose the appropriate sorting method:
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Creation Date: Newest First.
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Creation Date: Oldest First.
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Total Order: Lowest First.
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Total Order: Highest First.
Order Data Details
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Order Code: A serial number automatically generated to organize orders in Rewaa.
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Order Number: The order number from the online store. You can search for it in Rewaa or in the online store.
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Order Status: The current stage of the order (Pending, Processing, Ready for Shipping, Shipped, Delivered, Canceled, Returned, Partial Return).
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Invoice Status: The stage of the order invoice (Ready for Issuance, Issued, None, Order Canceled).
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Pending Products: Products that contain errors.
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Customer Name: From the online store platform, automatically reflected in the customer list in Rewaa.
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Total Amount Due: The order amount in Saudi Riyals.
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Payment Method: The method used to pay for the order.
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Creation Time and Date: Order creation on the online store platform.
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Location: The branch linked with the online store platform.
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Sales Channel: The online store linked with the Rewaa platform.
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Last Update: The date of the last update on the order from the Rewaa platform or the online store platform.
Knowing the Order Status
- When the order reaches the Rewaa platform, the order status is (Pending), and you can change it.
Knowing the Pending Products
- These are products whose quantities have not been deducted from Rewaa's inventory when the order arrives from the online store platform, due to an error preventing the quantity from being deducted correctly.
🔗To learn how to resolve errors, click here.
Frequently Asked Questions
1. Can I know all orders for a specific customer?
Yes, you can do this through the orders list:
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Search for the customer's name in the designated search field.
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All the customer's orders will appear.