Learn about the product linking cases between the Rewaa platform and the online store, and the mechanism for linking them and synchronizing their data.
📢 This article explains the installation and linking method with the Salla platform, version two, which is being gradually launched for all customers. You can find out the installed version on your account through the orders list. If you have the first version and need assistance, contact technical support via live chats.
When linking the Rewaa platform with the online store platform, you can track and manage the status of products between the two platforms.
Product Linking Mechanism Between the Platforms
The system recognizes the matching product between the platforms through the SKU, while the products are linked using the product ID.
💡 The ID is an invisible number, automatically generated by the system to distinguish products from each other.
Linking Features via ID
When changing the SKU of a linked product, the product is not unlinked between the platforms.
When changing the SKU on one of the platforms for a linked product, it is automatically updated on the other platform.
ℹ️ Note: If the product is not linked or does not exist, the SKU will not be updated on the other platform.
Quantity Synchronization Method
Quantities are synchronized in one direction only: from Rewaa to the online store.
Any change or adjustment to the product quantity in Rewaa will reflect on the online store, provided the product is linked.
However, any change or adjustment to the product quantity from the online store will not reflect on the quantity in Rewaa.If the product is not linked between Rewaa and the online store, its quantity will not be synchronized between the platforms.
Product Statuses When Linked to the Online Store
To know the product statuses:
Go to Apps > My Apps.
Click on the online store name > Manage Products.
The products added to the online store platform appear in the following statuses:
Linked Product
The product is available on both platforms with a matching SKU.
The product is successfully linked, and the approved quantity is the one on the Rewaa platform.
Unlinked Product
The product exists on both platforms with the same SKU but has not been linked and its quantities synchronized.
To link the product, click "Link", and the product quantity in Rewaa will reflect on the online store platform.
ℹ️ Note: The product status is unlinked:
If the link is manually canceled.
If the product exists on one of the platforms and is manually added on the other platform.
Nonexistent Product
The product exists on the online store platform and does not exist on the Rewaa platform.
To add and link the product:
Go to Products and Inventory > Products > Add Product.
Go to Apps > My Apps > Manage Products.
Click "Link".
If the product is of a single type:
Click "Create", and the product will be automatically added to the Rewaa platform.
Receiving Online Store Orders
Orders are received after the linking process between the platforms.
To ensure orders are received correctly, the product status must be (Linked).
When the product is linked, order reception starts on the Rewaa platform > Sales and Customers > Online Store Orders.
FAQs
1- I added a new product in the online store platform, but it did not appear in product management?
Click on (Synchronize Data).
Wait a few minutes for the products and quantities to synchronize based on the available quantity on the Rewaa platform.
After synchronization is complete, search for the product, and it will appear in product management.
2- I added a multi-type product but it does not appear among the products in product management?
Ensure the SKU for the multi-type product is added on the online store platform.
Go to the Rewaa platform, click on Synchronize Data
After synchronization is complete, search for the product, and it will appear in product management.