How to receive and manage online store orders

📢 This article explains the steps for receiving store orders when connecting Rewaa platform with the online store platform (version 2). If you are using version 1 and need assistance, contact technical support via live chat.

After correctly connecting your online store with the Rewaa platform, you can receive and manage orders through the online store orders section, where you will find all orders with their details in a clear and easy manner.

#⚠️ Important Instructions

• The Rewaa platform does not support currency differences, and all orders will be in Saudi Riyals.

• Payment methods in Rewaa are classified as: Cash or Credit Card only.

• When issuing an invoice for orders paid via (Tabby, Tamara), the Rewaa platform cannot monitor the paid installments, and the order is considered fully paid once the invoice is issued.

#Steps to Manage Online Store Orders

#Step One: Access the Orders

1. Go to Sales & Customers > Online Store Orders.

2. Click on the order icon to view details.

ℹ️ Note: The product quantity is deducted directly from the Rewaa platform when the order arrives, unless the product is pending due to an error. When the error is processed, the quantity is automatically deducted.

#Step Two: Change Order Status

If the order is complete and does not contain pending products:

1. Click "Change Order Status."

2. To confirm the change, click "Change Order Status."

3. Change the status as the order processing progresses until all stages are completed.

💡 Order processing stages: Pending > Processing > Ready for Shipping > Shipped > Delivered.

If the order contains pending products:

• You can continue with the previous steps, but the quantities of pending products will not be deducted from the Rewaa platform until the error is resolved.

  🔗 For more details on types of errors and how to resolve them, click here.

#Step Three: Issue the Order Invoice

The invoice status is linked to the order status:

• If you change the order status to Processing > the invoice status becomes ready for issuance.

• If the order status reaches Ready for Shipping > the invoice is automatically issued from Rewaa. (Unless you manually change the invoice issuance stage).

🔗 To know how to select the stage of issuing invoices for online store orders, click here.

🔗 For more details about online store invoices and their regulations, click here.

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#Updating Order Status between Rewaa and the Online Store

1. When changing the order status in Rewaa or the online store, it is automatically updated on the other platform.

2. When canceling the order from any platform, it will appear in Rewaa as (Canceled), and you will not be able to modify its status.

3. When changing the status in the online store to a previous status (e.g., from Shipped to Being Prepared), this change will not be reflected in Rewaa and the order will remain in (Shipped) status.

4. When updating the status after the invoice is issued from the Rewaa platform, it will be directly reflected on the Rewaa platform. Issuing the invoice does not affect the order status.

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#How to Cancel the Order

You can cancel the order through the Rewaa platform or through the online store platform.

#1- Through the Rewaa Platform:

The order must be canceled before the invoice is issued:

1. Click on the three dots in front of the order.

2. Choose "Cancel Order."

• The order is canceled immediately and the quantity is returned to Rewaa's inventory.

• The quantity is automatically reflected on the online store platform.

⚠️ Important Alerts:

• Invoices are issued automatically according to the stage you chose in the online store order settings.

• When the order is canceled, the order status becomes: Canceled, and the invoice status: None, the invoice is canceled. You will not be able to change the status.

#2- Through the Online Store Platform:

When canceling or deleting the order before the invoice is issued from the Rewaa platform:

• The order is canceled immediately.

• The quantity is returned to Rewaa's inventory and reflected on the online store platform.

When canceling or deleting the order after the invoice is issued from the Rewaa platform:

• The order status becomes: Return.

• A return invoice is automatically issued.

• The quantity is returned to Rewaa's inventory and reflected on the online store platform.

ℹ️ To view the return invoice:

• Click on the order icon > Return Invoice.

• Or go to Sales Invoices.

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#How to Return the Order

You can return the order from the Rewaa platform or from the online store.

#1- Through the Rewaa Platform:

1. A return option appears after the invoice is issued.

2. Click on the three dots in front of the order.

3. Choose "Return Order."

4. Specify the following data:

• The branch to which the quantity will be returned.

• The product/products to be returned.

• Quantity: Full or Partial.

1. Click "Return."

2. The order and quantity are returned to Rewaa's inventory and directly reflected on the online store platform.

ℹ️ Note: You can also choose to return the entire invoice from the top left of the screen, the order and quantity are returned to Rewaa's inventory, to be automatically reflected on the online store platform.

#2- Through the Online Store Platform:

• You can return the order at any time.

• The status is directly reflected in Rewaa.

• A return invoice is issued, with the quantity returned to the inventory on both platforms.

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#FAQs

1- How do I ensure that orders arrive at Rewaa after connecting with the online store?

After completing the connection and data synchronization, orders appear automatically in the order list in sequential order based on their arrival time to the Rewaa platform.

2- Can I change the status of multiple orders at once?

Yes, you can,

1. Check the ✔ mark in front of the required orders.

2. Click on the (Change Order Status) field.

3. A window appears to confirm changing the order status with the number of orders to be changed.

4. Click "Change Order Statuses."

ℹ️ Note: The order status must be identical for all the orders you selected.