📢 This article explains the impact of modifying or deleting products when linking the Riwaa platform with the online store platform (version 2). If you are using version 1 and need assistance, contact technical support via live chat.
Sometimes you may need to modify product data or delete them from the platform, but what if the products are linked to the online store? In this article, you will learn about the impact of modification and deletion in detail.
Modifying the SKU
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When modifying the SKU on Riwaa or in the online store for a linked product: it is automatically updated on the other platform.
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When modifying the SKU for one type of linked multi-type product: only the modified type is updated.
💡 Example: A glass cup in colors (blue, red, green). If you modify the SKU for the red color, it is updated for this type only.
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When deleting the SKU from the online store: the product is unlinked and becomes (not available), but it is not deleted from any platform.
Modifying Product Quantity
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The Riwaa platform is the main reference for the quantities of products linked with the online store.
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Any modification to the quantity in Riwaa is automatically reflected in the online store, whether the modification is:
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Manually from the inventory page.
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Due to sales operations in Riwaa cashier.
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When issuing purchase invoices or purchase returns.
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From inventory counting or any other operation affecting the quantity.
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⚠️ Note: Modifying the quantity in the online store does not affect the quantity in Riwaa.
Therefore, always ensure to modify quantities within Riwaa only to avoid order errors or suspensions due to quantity discrepancies between the platforms.
Modifying Product Data
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Modifying product data (such as name, description, price, or category) in Riwaa or the online store does not reflect on the other platform.
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You can sell the same product with a different name and price on each platform independently.
Impact of Deleting a Product
- When deleting (a single-type product, multi-type product, weighted product, service product) from the Riwaa platform:
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It is deleted from Riwaa inventory only.
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Its status changes in product management to not available.
ℹ️ Note: When an order from the online store contains a product deleted from Riwaa, the system creates the product and re-links it automatically.
⚠️ Note: When deleting one type of a multi-type product in Riwaa, the entire product is deleted from Riwaa only, and the status of all its associated types in product management becomes (not available).
- When deleting (a single-type product, multi-type product, weighted product, service product) from the online store platform:
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It is deleted from the online store only.
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It will not appear in product management on the Riwaa platform because the list displays online store products.
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No orders will be received for this product through the online store due to its unavailability.
⚠️ Note: When deleting one type of a multi-type product in the online store:
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No orders will be received for the deleted type.
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Orders continue for the remaining available types.
Frequently Asked Questions
1- How do I link a product after deleting its SKU from the online store?
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Add the product's SKU and ensure it matches on both platforms.
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Go to Apps > My Apps > Product Management.
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Search for the product name or SKU > click on Link.
2- How does the product quantity reflect on the online store if it is negative?
The quantity reflects as (0) in the online store.
3- Does republishing products after modifying the product name and price reflect these modifications?
No, publishing the product is done only once for each product, and any subsequent modifications must be done manually on the online store platform.
4- Is there a difference between deleting a product and deleting the SKU?
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Deleting a product: is removing the product from the platform it was deleted from only.
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Deleting the SKU: is removing the SKU from the product data only without deleting the product from the platform. This feature is available only on the online store, not on Riwaa.
5- Can I delete a product from the Riwaa platform if there are pending orders for it?
No. When attempting to delete the product, a window will appear indicating that deletion is not possible.
Click on (View Orders) to complete or cancel all orders associated with the product.
6**- I have a linked product and want to temporarily disable synchronization without deleting the product or changing the SKU. Can I do that?**
Yes. Go to Apps > My Apps > Product Management > Search for the product name or SKU > click "Unlink". The product status changes to unlinked and quantity synchronization for this product is stopped.
7- The order contains an unlinked product, will the order be fulfilled?
Yes, the order will be fulfilled, but this product will be marked as (unlinked).
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To link the product, go to Apps > My Apps > Product Management > click on "Link".
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If the product quantity is not available on the Riwaa platform, the error status becomes (insufficient quantity).
🔗 For more details on order management, click here.