How to create a promotional offer (if the customer buys X, they get Y)

You can on the Riwaya platform add different offers on some products provided that other products are purchased, (if the customer buys X, they get Y). In this article, you will learn about the steps to create this type of offer and add all the details.

#Types of Promotional Offers on the Riwaya Platform:

1. Discount on the product price. To know the steps to create this type, click here.

2. If the customer buys X, they get Y.

#Steps to Create the Promotional Offer (Item and Another Item)

#Step One: Choose the Type of Promotional Offer

1. Go to Sales and Customers > Promotional Offers.

2. Click on "Add New Offer."

3. Choose the offer type "If the customer buys X, they get Y."

#Step Two: Add Basic Data:

1. Name of the promotional offer.

2. Start and end date.

3. Start and end time.

   ⚠️ Note: If you do not specify an end date and time, the offer will remain active until you stop it.

4. Location (the branch or branches where the promotional offer will be activated on the available products).

#Step Three: Add Details of the First Product (X)

(The customer must purchase it to activate the promotional offer)

1. Add the quantity that the customer must purchase.

2. Specify the products:

• #All Products (products available in the branch you chose).

• #Specific Products:

1. Search for the product by its name or SKU.

2. Check (✔) next to the product name.

3. Click on "Add Products."

• #Specific Categories:

1. Search for the main or sub-category name.

2. Check (✔) next to the category name.

3. Click on "Add Categories."

• #Import Products via File (Excel)

1. Click on Import Products > Download Riwaya Template.

2. Open the Excel file after downloading.

3. Add the SKUs of the products.

4. Go back to the platform.

5. Click on "Browse File" or drag and drop the file in the designated field.

6. Click on "Add Products."

7. To view the products after uploading, click on "View Products."

#Step Four: Add Details of the Second Product (Y)

(The customer gets it if they meet the purchase conditions of the first product)

1. #Add the quantity the customer will receive if they meet the conditions.

2. #Specify the products:

• All Products (products available in the branch you chose).

• Specific Products:

1. Search for the product by its name or SKU.

2. Check (✔) next to the product name.

3. Click on "Add Products."

• #Specific Categories:

1. Search for the main or sub-category name.

2. Check (✔) next to the category name.

3. Click on "Add Categories."

• #Import Products via File (Excel)

1. Click on Import Products > Download Riwaya Template.

2. Open the Excel file after downloading.

3. Add the SKUs of the products.

4. Go back to the platform.

5. Click on "Browse File" or drag and drop the file in the designated field.

6. Click on "Add Products."

7. To view the products after uploading, click on "View Products."

#Step Five: Choose the Discount Type and Its Value

(The discount the customer will receive if they meet the conditions)

1. Choose the type of offer you want to apply:

   • Free Product: The customer gets (product Y) for free.

   • Fixed Amount: The customer gets (product Y) at a discount specified by a fixed amount.

   • Percentage: The customer gets (product Y) at a discount specified by a percentage.

2. Enter the discount value.

#Step Six: Launch the Promotional Offer

1. Click on "Add New Offer."

2. The offer is launched immediately and starts applying in the cashier screen according to the start date.

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#Promotional Offer in the Cashier Screen

• The promotional offer appears directly on the sales screen when selecting any product included in the offer at the same branch.

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#Frequently Asked Questions

1- Do promotional offers affect the prices of products linked with the online store (Salla, Zid)?

No, promotional offers on the Riwaya platform do not affect the prices of products linked with online stores.

2- Can I modify the offer while it is active?

Yes, some data can be modified. For more details, click here.

3- Can I create different promotional offers for the same product in each branch?

Yes, you can. Add a promotional offer for each branch separately and choose the same product.

4- Can I create promotional offers on products tracked by serial number?

Yes, promotional offers can be created on all types of products.

5- I did not specify an end date and time for the promotional offer, how can I stop it?

Click on the icon (🖊) in the filter column, and specify the end date and time. For more details, click here.

6- I added a promotional offer (Item and Item) and specified product categories, how is the discount calculated for the customer?

• If the customer buys a product from each category: the discount is applied to the product from the second category.

• If the customer buys more than one product from the second category, the discount is applied to the lowest priced product among them.