How to showcase and manage promotions on the Riway platform

When adding promotions on the platform, you will be able to manage them easily. In this article, we explain all the details.

#Accessing the Promotions List

1. Go to Sales & Customers > Promotions.

2. All the promotions you have added will appear.

#Searching for Promotions

• Search for the promotion using the name you previously added.

#Knowing the Status of the Promotion

• Active: It is applied to products at the cashier screen.

• Expired: The promotion has ended.

• Scheduled: It will be activated later according to the specified start date.

#Customizing Columns

From the promotions list:

1. Click on "Customize Columns".

2. Check (✔) the data you want to display, such as: Promotion status, Start date, End date.

#Editing the Promotion

From the promotions list:

1. Click on the pencil icon (🖊️) in the filter column.

2. Edit the required data, such as:

   • Promotion name.

   • End date and time.

   • Change the branches the promotion applies to.

   • Add or remove products.

3. Click on "Save Changes".

#Deleting the Promotion

From the promotions list:

1. Check (✔) the promotion.

2. Click on the icon (🗑️).

3. Confirm the deletion.

⚠️ Note: When deleting a promotion that is active, the products included in the promotion are handled in the sales basket according to the following status:

• If there are products included in the promotion in the sales basket:
  The cashier can complete the sale and issue the invoice with the applied discount. The discount will not be applied to any new invoice issued afterwards.

• If there are no products included in the promotion in the basket:
  The promotion is permanently deleted and will not be applied to any products added later in the sales screen.

#Stopping an Active Promotion

From the promotions list:

1. Click on the pencil icon (🖊️) in the filter column.

2. Select the end date and time for the promotion:

   • By choosing a previous date, the promotion is stopped immediately, and the status becomes expired.

   • By choosing a future date, the promotion is stopped when the specified date and time arrive.

3. Click on "Save Changes".

#Activating an Expired Promotion

From the promotions list:

1. Click on the pencil icon (🖊️) in the filter column.

2. Change the end date and time.

3. Click on "Save Changes".

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#Frequently Asked Questions

1- Does deleting an expired promotion affect invoices and reports?

No, deleting promotions does not affect previous invoices and reports.

2- How can I know the currently active promotions?

From the promotions list:

1. Click on the filter icon in the (Promotion Status) column.

2. Check (✔) the (Active) option.

3. Click on apply, and the active promotions will appear.

3- Can I delete all promotions at once?

Yes, you can,

1. Check (✔) the box in the (Promotion Names) column.

2. All promotions will be selected.

3. Click on Actions > Delete.

4. Confirm the deletion.

4- Can I notify customers about promotions?

This feature is not available on the Riwaa platform. You can add your suggestion via the suggestions platform.

5- How can I edit the promotion percentage after saving it?

You cannot edit the promotion percentage after saving it. If needed, stop the promotion and add a new one with the required data.

6- Why can't I see the promotions section in the sidebar?

The reason might be:

1. You have not installed the promotions app on your account. Click here to know how to install it.

2. Your account permissions are limited, contact the main account holder to activate them.