Suspending a sales transaction means temporarily saving the sales invoice, with the possibility of completing and issuing it later. This feature is used when the customer needs additional time to review the order details, there is a problem with payment, or in any situation that requires temporarily suspending the transaction to complete other sales.
ℹ️ This article explains the steps to suspend a sales transaction when using the Riwaa platform through a browser. If you are one of our clients in the restaurant or café sector and would like to know how to suspend an invoice from the Riwaa Cashier app and send orders to the kitchen, click here.
Steps to Suspend a Sales Transaction
1. Go to Sales & Customers > Point of Sale.
2. Open the sales box.
3. Add products on the sales screen.
4. Click on "Suspend Sales Transaction."
ℹ️ If your business is a restaurant or café, the phrase "Open Table" will appear instead of "Suspend Transaction."
5. Add the customer's name and notes (if any).
6. Click on "Suspend Sales Transaction."
Steps to Complete a Sales Transaction
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Click on "Suspended Sales Transactions."
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Click on the invoice you want.
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Complete the steps to issue the invoice.
Frequently Asked Questions
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Can I retrieve a suspended sales transaction if it was accidentally deleted?
It is not possible to retrieve a suspended transaction after it has been deleted. Add the products and suspend the transaction again.
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When closing the sales box, are suspended sales transactions deleted?
Suspended sales transactions are not deleted when closing the sales box. You can complete the transaction by opening the box from the same user or another user, provided that the same device and web browser are used, as suspended transactions are temporarily saved in the cache memory within the browser used to access the platform.
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Is there a limit to the number of suspended sales transactions?
There is no limit to the number of suspended sales transactions; you can suspend more than one transaction at the same time.
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Can I suspend a sales transaction for more than one day?
Yes, you can suspend a sales transaction for up to 7 days. After this period, the transaction will automatically disappear from the sales box unless you clear the cache memory from the web browser before 7 days pass.
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Can I suspend a sales transaction from one device and follow it up from another device?
No, this is not possible. The sales transaction is suspended on the device and web browser used to suspend the invoice.
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Can I delete a suspended sales transaction that I no longer need?
Yes, click on "Suspended Sales Transactions," then click on the delete icon (🗑️).
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Can I add or remove products from a suspended sales transaction?
Yes, this is possible,
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Click on "Suspended Sales Transactions."
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Select the suspended invoice.
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Add or remove products.
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Complete the steps to issue the invoice.
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