The products section is where all products and services are added on the platform, and through it, you can also delete them. Sometimes you may need to delete a product due to an error in the entered data or to rearrange the products anew.
Instructions Before Deletion
⚠️ Before we start with the steps, we want to draw your attention to the risks of deleting products from the platform:
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Deleting the product cancels the relationship with purchase invoices. Even if you add the product again with the same SKU, the quantity will not update due to a previously added purchase invoice. The product quantity must be added manually.
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Deleting the product cancels the relationship with purchase return invoices (returning products to the supplier). To return a deleted product to the supplier, add the product on the platform with the same previous SKU and add the quantity manually, then complete the return process.
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Deleting the product (multi-type) deletes all associated types and their quantities from the platform.
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Deleting the (bundle) deletes the entire product along with all associated bundles. To delete only one bundle: click on the main product name > package sizes > click on the (×) mark.
Steps to Delete Products
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Go to Products and Inventory > Products.
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Check (✔) the product/products you want to delete.
To delete all products on the page:
Check (✔) the box at the top of the table to select all visible products.
To delete all products on the platform:
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Check (✔) the box at the top of the table.
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Click on the option to select all products (which appears next to the actions button).
To delete all products within a specific category:
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Click on the filter icon in the category column.
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Check (✔) the desired category > Apply.
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Check (✔) the box at the top of the table.
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Click on the option to select all products (which appears next to the actions button).
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Click on Actions > Delete.
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Click on "Delete" to confirm the operation.
Frequently Asked Questions
1- Does deleting the product affect previous sales or invoices for the product?
No, deleting the product does not affect previous sales or invoices.
2- Can I add the product again with the same SKU and restore all data?
When deleting the product, it can be added again with the same SKU, but previous data will not be restored, nor will the new product be linked to the deleted product.
💡Example: If you add a product (Water) with SKU (9001245964) and then delete it, you can re-add it with the same SKU, but the sales and all details for the deleted and new product will be independent, and each will appear in reports as separate products.
3- Can I return a sales invoice for a deleted product?
Yes, you can, but the product data will not be reflected in the inventory, nor will previous reports and figures be affected, because the product has been deleted.
💡Example: If you sold 10 pieces of a product (Water) and then deleted the product, returning the invoice will not adjust the sold or returned quantity in the reports because the product does not exist.
4- Is the product linked with the online store (Salla, Zed) deleted when it is deleted from the Riwaa platform?
No, the linked product will not be deleted from the online store platform, but it may affect the linking process depending on the product type. For more details about the impact of deleting a product linked with the online store, click here.