Opening and closing the sales box in the Rewaa Cashier app

Rewaa Cashier app (Rewaa Cashier) allows you to easily issue and manage sales invoices through sales boxes. You can open the box at the start and end of working hours, helping you track the details of each box and the amounts collected separately.

#Opening the Sales Box

1. Open the Rewaa Cashier app and log in.

2. Press the sales box you want.

3. Add the box opening amount (float amount).

   ℹ️ Note: The box opening amount is the float amount with which the box is opened at the start of the shift and is used when needed, for example: returning a cash amount (change) to the customer.

4. Press "Open".

5. Start sales operations and issue invoices.

#Closing the Sales Box

1. On the sales screen > press the three dots at the top left of the screen.

2. Press "Close Box".

3. Add the amounts collected from each payment method.

   ⚠️ Note: If there is a box opening amount or cash amounts you added to the box during sales operations, add them with the cash sales amount. Example: Box opening amount: (100 SAR), cash sales amount (20 SAR) = 120 SAR in cash.

4. Press "Close".

5. The box closure report appears automatically, you can print it, or share it via WhatsApp on supported devices like mobile and tablet.

---

#Frequently Asked Questions

1. Can I add the float amount after opening the box?

   No, you cannot. If you need to add any amounts after opening the box, you can use the (Add/Withdraw) feature.

2. I got the message "You can only open one sales screen at the same time", what should I do?

   Press "Deactivate the other", and continue sales operations.

   ⚠️ Note: This message appears when the sales box is opened in more than one browser or device at the same time. Deactivating the other means ending the session on the other device. If you have more than one employee working at the same time, it is preferable to allocate a separate sales box for each employee.

3. I want to open the box but it appears as (inactive)?

   It means the box has been deactivated and cannot be accessed, contact the main account manager to find out the reason for deactivation.

4. Should I add the amounts collected from each payment method before closing the box?

   Adding amounts is an important step because it helps you track employee performance and know the box status (balanced or unbalanced). It is preferable to add the amounts before closing.

5. Can I modify the amounts collected after closing the box?

   No, you cannot, the amounts collected must be entered before closing the box.

6. How can I return to the closure report?

   You can return to the closure report and box details through the platform (browser), for more details, click here.

7. Can I switch between sales boxes through the app without closing the box?

   Yes, you can, press the three dots at the top left of the screen > Switch Box.