Steps to return a sales invoice from the Rewaa Cashier app

Through the Rewaa Cashier app, you can return sales invoices (credit note) either due to a customer returning the product, exchanging it, or because of an error in the invoice. In this article, you will learn the steps to return sales invoices through the Rewaa Cashier app.

⚠️ Note: According to the directives of the Zakat, Tax, and Customs Authority, a sales invoice cannot be deleted or modified after it is issued. If a sales invoice is not returned, the authority considers the tax due on the original amount even if the sale did not actually occur.

How to return a sales invoice from the cashier app 📱

- Through the cashier app, make sure the sales box is open.

- Click on the (Invoices) option.

- Click on the required invoice, then choose (Return).

- Specify the products and quantity to be returned.

- Click on (Return).

- Choose the payment method.

#1-Return the amount with one payment method:

1. Select the payment method to return the amount.

2. Click on "Return."

3. The return invoice is issued immediately and appears for you to print.

#2-Return the amount with more than one payment method:

1. Activate the "Multiple Payment" option.

2. Enter the amount to be returned for each payment method.

3. Click on "Return."

4. The return invoice is issued immediately and appears for you to print.

#3-Return a deferred sales invoice:

1. Select the "Debit" payment method.

2. Click on "Return."

3. The return invoice is issued immediately and appears for you to print.

- Click on (Return), the invoice is returned immediately.

- After returning the invoice, you can print it or share it with the customer.

ℹ️ Note: When choosing the "Debit" payment method, the amount is deducted from the total amounts due from the customer.

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#Frequently Asked Questions

1. Why do sales boxes appear instead of the invoice list?

   Because the sales box is closed; open the sales box and the invoices will appear.

2. I have a user account, I want to return the invoice but the return option does not appear?

   The absence of the return option means there is no authorization, contact the main account user to know the permissions available to you.

3. How can I print the return invoice again?

• Click on the invoices option > search for the return invoice number.

• Or click on the sales invoice > click on the "Return invoices associated with this invoice" option.